Advantages of Business Process Management or Workflow
There are countless advantages to using BPM / Workflow, but here is a list of the most immediate advantages:
* Reduce Cycle Times
* Better Process Visibility
* Increased Accountability
* Smoother task orchestration and hand offs
* Process Standardization
* SOX Compliance
What processes should be selected?
There are many ways to select a process improvement project. First and foremost you need to select a process that is clearly defined and repeatable. If you have to build support for ambiguity and exceptions you will be left with a process that is difficult to use and maintain which will likely lead to a failed adoption. Another consideration is to select a process that uses people to rout and keep track of where a process is at. That orchestration can be difficult to maintain manually and normally does not give the other participants visibility in the current state of an individual request.
I then look for processes that are regulated such as purchase requests, common financial transactions, or IT account provisioning.
You can measure it using traditional Return on Investment (ROI) models, or you can take a more holistic approach and select your projects based on a broad range of criteria including Business Objectives, User Adaptability, and Technology Capabilities. While ROI is very important I think it can be misleading with BPM projects because it fails to include many of the soft return values for things like Process Visibility, Accountability, and less human bottlenecks in the process orchestration.